Knowing how to negotiate is one of the skills that every commercial manager must possess. This subject studies negotiation as a tool for persuading and resolving conflicts, from the point of view of a mix of personal skills and knowledge of both the interlocutor and the product or service offered. In this subject you will learn about the different negotiation styles, the negotiation process and the closing and follow-up of a sale.

Lecturer: Miriam Fisas, Socia Fundadora y Consultora Senior en Arbinger Spain.
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